Q: Why are so many items out of stock and taking longer to get?

${youtube}<a href="Egm5Vmcw73I">A Message from Ron Becker, General Manager</a> When we built Great American in 2004, one of our founding principles was having the largest selection in the area of in stock merchandise that was ready to be picked up or delivered. That remains the same today. However, the disruption to the global supply chain brought on by the COVID-19 pandemic and the surge in customer demand after initial lockdowns lifted has left most retailers, including Great American, low on in-stock merchandise without ready replenishment. In addition, furniture manufacturers across the country have experienced labor shortages, additional shutdowns, high demand, and difficulty in acquiring raw materials for furniture production. Our management and Merchandising teams at Great American are hard at work on finding sources of inventory with faster turn around times so that we can continue to offer the same level of availability the Mid-South community has come to rely on us for. In the meantime, we are grateful for your patience as we experience longer than normal delays with items arriving in our warehouses and lower stock levels on our everyday items. || Want to know more about why this is all happening in the industry? | TL;DR: Between a surge in consumer demand, raw material and labor shortages, furniture and mattress manufacturers have been unable to keep up with consumer orders, creating a shortage of furniture and mattress products and long wait times for item availability

Q: I purchased a Montage protection plan and need to make a claim. What do I need to do? Who do I contact?

Contact the plan provider, <a href="https://www.montagefs.com/contact-us/">Montage Furniture Services</a>, within 30 days of noticing the problem by calling their customer service toll-free number at 1-800-686-5559 or through the <a href="https://consumerportal.montagefs.com/consumer/login">Montage Consumer Portal</a> on their website. || Our Montage Protection Plans are protection plans on furniture against accidents. They are not a warranty plan to extend the manufacturer warranty, especially on fabrics and leather. Effective August 2019, customers acknowledge this by signing the term conditions #8 which states: “Montage is an accidental protection plan, not a warranty. See Montage form for accident exclusions and full details.”

Q: I purchased a Montage protection plan when I bought my furniture. What does it cover?

Montage Protection Plans, offered by Montage Furniture Services, are way to protect your furniture against accidents. Please note that it is not an extended warranty. It does cover accidental damage with some limitations. It doesn’t cover normal wear and tear. See the pamphlet you received at time of purchase for your specific plan's coverage details. You can learn more on their website <a href="https://www.montagefs.com/consumer#protectionMadeSimple">Montage Furniture Services</a>. | Covered <ul> <li>Rips</li> <li>Tears</li> <li>Burns</li> <li>Stains</li> <li>Breakage of frames and mechanisms</li> <li>Any accident caused by pets (paws, claws, jaws, or fluids)</li> <li>Seam separation</li> <li>Sun fading</li> </ul> Montage covers accidents to leather and fabric only. Montage does not cover issues with natural wear of leather or fabric. ||| Not Covered <ul> <li>Peeling, cracking, fading, or darkening of leather products</li> <li>ANYTHING not listed under "Covered" that is considered everyday wear and tear (i.e. resilience of foam cores)</li> <li>Natural disasters (floods, fires, earthquakes, etc.)</li> </ul> Montage has never and will never cover the fading, peeling, or cracking of leather. Many issues with leather are caused by hair products, oils or topical medicines. || If issues are reported within 30 days of the expiration date of a protection plan, we will do all we can to take care of the issue, but be aware that there are terms, including exclusions and limitations in the guidelines of the Protection Plan.

Question 1

Why are so many items out of stock and taking longer to get?

Accepted Answer

${youtube}A Message from Ron Becker, General Manager

When we built Great American in 2004, one of our founding principles was having the largest selection in the area of in stock merchandise that was ready to be picked up or delivered.

That remains the same today. However, the disruption to the global supply chain brought on by the COVID-19 pandemic and the surge in customer demand after initial lockdowns lifted has left most retailers, including Great American, low on in-stock merchandise without ready replenishment. In addition, furniture manufacturers across the country have experienced labor shortages, additional shutdowns, high demand, and difficulty in acquiring raw materials for furniture production.

Our management and Merchandising teams at Great American are hard at work on finding sources of inventory with faster turn around times so that we can continue to offer the same level of availability the Mid-South community has come to rely on us for.

In the meantime, we are grateful for your patience as we experience longer than normal delays with items arriving in our warehouses and lower stock levels on our everyday items.

|| Want to know more about why this is all happening in the industry?

| TL;DR: Between a surge in consumer demand, raw material and labor shortages, furniture and mattress manufacturers have been unable to keep up with consumer orders, creating a shortage of furniture and mattress products and long wait times for item availability

Question 2

I purchased a Montage protection plan and need to make a claim. What do I need to do? Who do I contact?

Accepted Answer

Contact the plan provider, Montage Furniture Services, within 30 days of noticing the problem by calling their customer service toll-free number at 1-800-686-5559 or through the Montage Consumer Portal on their website.

|| Our Montage Protection Plans are protection plans on furniture against accidents. They are not a warranty plan to extend the manufacturer warranty, especially on fabrics and leather. Effective August 2019, customers acknowledge this by signing the term conditions #8 which states: “Montage is an accidental protection plan, not a warranty. See Montage form for accident exclusions and full details.”

Question 3

What is Great American doing about the coronavirus (COVID-19)?

Accepted Answer

We want to share with you the actions The Great American Home Store is taking to keep you, our employees, our neighbors and the community safe. We have implemented strict measures in accordance with the recommendations and guidelines from the CDC, focusing on sanitization and hygiene.

| Your safety at Great American Home Store starts with us. Learn about the measures we're taking to prevent the spread of COVID-19 while maintaining a safe shopping environment for you to find your perfect furniture or mattress.

All our store locations are now open and have returned to regular hours.
Masks are not required, but encouraged. You may request an employee to wear a mask during your visit.
Employees will maintain 6 feet of social distance between you and each other at all times, and we are limiting the amount of employees in smaller spaces, breakrooms, and restrooms.
Hand sanitizer will be provided throughout the stores, especially at the entrance.
We are cleaning around the clock every part of our facilities and showrooms.
We will greet you with a wave instead of a handshake.
We ask that if anyone in your family is feeling unwell, please let us know and we will happily reschedule your delivery once everyone is feeling well. You will be given priority status when you are ready to reschedule.
Our drinking fountains have been closed.
Our employees have assigned terminals to limit exposure to others.

|| Showroom Hours - Home Stores - NOW OPEN Mon-Sat - 10 AM t

Question 4

How can I apply for financing? Can I apply online?

Accepted Answer

You can pre-apply online, or apply for our full range of offerings in-store. All financed purchases must be completed in store. Learn more by visiting our Financing page.

Question 5

I purchased a Montage protection plan when I bought my furniture. What does it cover?

Accepted Answer

Montage Protection Plans, offered by Montage Furniture Services, are way to protect your furniture against accidents. Please note that it is not an extended warranty. It does cover accidental damage with some limitations. It doesn’t cover normal wear and tear. See the pamphlet you received at time of purchase for your specific plan's coverage details. You can learn more on their website Montage Furniture Services.

| Covered

Rips
Tears
Burns
Stains
Breakage of frames and mechanisms
Any accident caused by pets (paws, claws, jaws, or fluids)
Seam separation
Sun fading

Montage covers accidents to leather and fabric only. Montage does not cover issues with natural wear of leather or fabric.

||| Not Covered

Peeling, cracking, fading, or darkening of leather products
ANYTHING not listed under "Covered" that is considered everyday wear and tear (i.e. resilience of foam cores)
Natural disasters (floods, fires, earthquakes, etc.)

Montage has never and will never cover the fading, peeling, or cracking of leather. Many issues with leather are caused by hair products, oils or topical medicines.

|| If issues are reported within 30 days of the expiration date of a protection plan, we will do all we can to take care of the issue, but be aware that there are terms, including exclusions and limitations in the guidelines of the Protection Plan.

Question 6

Does Great American offer financing?

Accepted Answer

Yes, we do offer several payment options for our customers interested in delayed payment options. Please visit our Financing page for more information.

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