Q: What is Great American doing about the coronavirus (COVID-19)?

${youtube}<a href="HOcb-0-j7q4">Steps We Are Taking to Keep You Safe</a> During these uncertain times, we want to share with you the actions The Great American Home Store is taking to keep you, our employees, our neighbors and the community safe. We have implemented strict measures in accordance with the recommendations and guidelines from the CDC, focusing on sanitization and hygiene. | Your safety at Great American Home Store starts with us. Learn about the measures we're taking to prevent the spread of COVID-19 while maintaining a safe shopping environment for you to find your perfect furniture or mattress. <ul> <li>All our store locations are now open and have returned to regular hours.</li> <li>Every employee reporting to one of our locations will wear a mask throughout the duration of their shift.</li> <li>Employees will maintain 6 feet of social distance between you and each other at all times, and we are limiting the amount of employees in smaller spaces, breakrooms, and restrooms.</li> <li>Every employee reporting to one of our locations will have their temperature taken at the start of their shift.</li> <li>Any employee with a fever of 99.6 or more or that shows any symptoms associated with COVID-19 will be sent home to take care of themselves and not be allowed to return to work until they have been clear of symptoms.</li> <li>Hand sanitizer will be provided throughout the stores, especially at the entrance.</li> <li>We have are cleaning around the clock every part of our facilities and showrooms.</li> <li>We will greet you</li> </ul>

Q: I purchased a Montage protection plan and need to make a claim. What do I need to do? Who do I contact?

Contact the plan provider, <a href="https://www.montagefs.com/Public/SwitchTab/Contact%20Us">Montage Furniture Services</a>, within 30 days of noticing the problem by calling their customer service toll-free number at 1-800-686-5559 or by sending an email with your claim details to them at claims@montagefs.com. || Our Montage Protection Plans are protection plans on furniture against accidents. They are not a warranty plan to extend the manufacturer warranty, especially on fabrics and leather. Effective August 2019, customers acknowledge this by signing the term conditions #8 which states: “Montage is an accidental protection plan, not a warranty. See Montage form for accident exclusions and full details.”

Question 1

What is Great American doing about the coronavirus (COVID-19)?

Accepted Answer

${youtube}Steps We Are Taking to Keep You Safe

During these uncertain times, we want to share with you the actions The Great American Home Store is taking to keep you, our employees, our neighbors and the community safe. We have implemented strict measures in accordance with the recommendations and guidelines from the CDC, focusing on sanitization and hygiene.

| Your safety at Great American Home Store starts with us. Learn about the measures we're taking to prevent the spread of COVID-19 while maintaining a safe shopping environment for you to find your perfect furniture or mattress.

All our store locations are now open and have returned to regular hours.
Every employee reporting to one of our locations will wear a mask throughout the duration of their shift.
Employees will maintain 6 feet of social distance between you and each other at all times, and we are limiting the amount of employees in smaller spaces, breakrooms, and restrooms.
Every employee reporting to one of our locations will have their temperature taken at the start of their shift.
Any employee with a fever of 99.6 or more or that shows any symptoms associated with COVID-19 will be sent home to take care of themselves and not be allowed to return to work until they have been clear of symptoms.
Hand sanitizer will be provided throughout the stores, especially at the entrance.
We have are cleaning around the clock every part of our facilities and showrooms.
We will greet you

Question 2

I purchased a Montage protection plan and need to make a claim. What do I need to do? Who do I contact?

Accepted Answer

Contact the plan provider, Montage Furniture Services, within 30 days of noticing the problem by calling their customer service toll-free number at 1-800-686-5559 or by sending an email with your claim details to them at claims@montagefs.com.

|| Our Montage Protection Plans are protection plans on furniture against accidents. They are not a warranty plan to extend the manufacturer warranty, especially on fabrics and leather. Effective August 2019, customers acknowledge this by signing the term conditions #8 which states: “Montage is an accidental protection plan, not a warranty. See Montage form for accident exclusions and full details.”

Question 3

How much is shipping and delivery?

Accepted Answer

|| Local White Glove delivery for 2 or more SKUs is $149.

One piece orders, local = $75.
One flat bedding set or mattress, local = $75.
One bedding set with power base, local = $99.
Order over $10,000, local $299.
For non-local orders, see our delivery quote checker on our product page as prices vary.

Question 4

Does Great American offer financing?

Accepted Answer

Yes, we do offer several payment options for our customers interested in delayed payment options. Please visit our Payment Options page for more information.

Question 5

Do you deliver to my area/out of state?

Accepted Answer

|| Great American serves the Mid-South/Tri-State region and its surrounding areas. We will deliver up to 200 driving miles from our store location.

Delivering furniture further than 200 miles dramatically increases the likelihood of damages. Because we want to ensure that when our customers purchase from us, they receive their items in the best condition possible, we will always delivery merchandise on our trucks with our professional delivery team.

If you are interested in purchasing merchandise from Great American but do not live within our delivery zone, you may still pick up your items from one of our on-site warehouses in Memphis, TN and Southaven, MS.

| If you are not sure if you are within our delivery range, simply add an item to your cart and you will be prompted to enter your zip code before proceeding to the cart screen. If we are unable to delivery to your area, you will be notified at this time.

The map below shows the areas that our white glove delivery service goes to. Delivery Areas

Question 6

How do I lookup a product's dimensions?

Accepted Answer

ONLINE Surfing through our website, you will notice when scrolling down on the product page there is additional information listed on the left-hand side. Click on the weight & dimensions drop-down arrow to reveal the product's measurements.

Web Dimensions

IN-STORE If you are browsing through our showroom, you will find on the bottom of our pricing tags there is a single line that displays W x D x H of the product for your convenience.

Note, if there are no dimensions found online/in-store, our friendly sales staff is here to save the day.

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