Q: I purchased a Montage protection plan and need to make a claim. What do I need to do? Who do I contact?

Contact the plan provider, Montage Furniture Services , within 30 days of noticing the problem by calling their customer service toll-free number at 1-800-686-5559 or by sending an email with your claim details to them at claims@montagefs.com. || Our Montage Protection Plans are protection plans on furniture against accidents. They are not a warranty plan to extend the manufacturer warranty, especially on fabrics and leather. Effective August 2019, customers acknowledge this by signing the term conditions #8 which states: “Montage is an accidental protection plan, not a warranty. See Montage form for accident exclusions and full details.”

Q: What is Revolution fabric?

${youtube} Upholstery Fabric Manufacturers In USA | Revolution Performance Fabrics Revolution Performance Fabrics are the perfect choice if you want a great looking natural fabric, but are worried about it staying clean and stain-free. They are made from up-cycled fabric that contains no chemicals and is highly cleanable. Revolution fabrics have become quite popular with manufacturers. At Great American, we have decided to purchase numerous items featuring Revolution fabrics. They are stylish and come in hundreds of colors and patterns. Use our filtering tool online to find all of the items we are able to offer Revolution fabrics on. From the manufacturer: || "Revolution Performance Fabrics by STI and Brentwood Textiles are stain-resistant performance fabrics. Woven with Olefin yarn, the fabrics are easy to clean, extremely durable, beautiful and soft. Revolution Fabrics are also resistant to fading from the sun. Revolution Performance Fabrics are made with upcycled fibers and have no chemical treatments making them easy on the environment."

Question 1

How much is shipping and delivery?

Accepted Answer

|| Local White Glove delivery for 2 or more SKUs is $149. For local orders with only one item, our White Glove delivery service is $75. For local orders with only one set of bedding, our White Glove delivery service is $75. For non-local orders, see our delivery quote checker on our product page as prices vary.

Delivery Zones

Question 2

How do I lookup a product's dimensions?

Accepted Answer

ONLINE Surfing through our website, you will notice when scrolling down on the product page there is additional information listed on the left-hand side. Click on the weight & dimensions drop-down arrow to reveal the product's measurements.

Web Dimensions IN-STORE If you are browsing through our showroom, you will find on the bottom of our pricing tags there is a single line that displays W x D x H of the product for your convenience.

Note, if there are no dimensions found online/in-store, our friendly sales staff is here to save the day.

Question 3

I purchased a Montage protection plan and need to make a claim. What do I need to do? Who do I contact?

Accepted Answer

Contact the plan provider, Montage Furniture Services, within 30 days of noticing the problem by calling their customer service toll-free number at 1-800-686-5559 or by sending an email with your claim details to them at claims@montagefs.com.

|| Our Montage Protection Plans are protection plans on furniture against accidents. They are not a warranty plan to extend the manufacturer warranty, especially on fabrics and leather. Effective August 2019, customers acknowledge this by signing the term conditions #8 which states: “Montage is an accidental protection plan, not a warranty. See Montage form for accident exclusions and full details.”

Question 4

What is Revolution fabric?

Accepted Answer

${youtube}Upholstery Fabric Manufacturers In USA | Revolution Performance Fabrics

Revolution Performance Fabrics are the perfect choice if you want a great looking natural fabric, but are worried about it staying clean and stain-free. They are made from up-cycled fabric that contains no chemicals and is highly cleanable. Revolution fabrics have become quite popular with manufacturers. At Great American, we have decided to purchase numerous items featuring Revolution fabrics. They are stylish and come in hundreds of colors and patterns.

Use our filtering tool online to find all of the items we are able to offer Revolution fabrics on.

From the manufacturer:

|| "Revolution Performance Fabrics by STI and Brentwood Textiles are stain-resistant performance fabrics. Woven with Olefin yarn, the fabrics are easy to clean, extremely durable, beautiful and soft. Revolution Fabrics are also resistant to fading from the sun. Revolution Performance Fabrics are made with upcycled fibers and have no chemical treatments making them easy on the environment."

Question 5

Do you deliver to my area/out of state?

Accepted Answer

|| Great American serves the Mid-South/Tri-State region and its surrounding areas. We will deliver up to 200 driving miles from our store location.

Delivering furniture further than 200 miles dramatically increases the likelihood of damages. Because we want to ensure that when our customers purchase from us, they receive their items in the best condition possible, we will always delivery merchandise on our trucks with our professional delivery team.

If you are interested in purchasing merchandise from Great American but do not live within our delivery zone, you may still pick up your items from one of our on-site warehouses in Memphis, TN and Southaven, MS.

The map below shows the areas that our white glove delivery service goes to. Delivery Areas

Question 6

How do I clean Revolution fabric?

Accepted Answer

Revolution Fabrics are performance fabrics that are 100% made in the USA. Built to last, the revolution fabrics are easy to maintain yet durable to withstand everyday messes. Also, you can rest assured that these fabrics are environment-friendly and there is no usage of PFC chemicals.

CLEANING SOLUTIONS Typically most stains can be removed with a cleaning solution of 1-ounce bleach and 30-ounces of water in a spray bottle. On the other hand, most general household cleaners will do the trick (Lysol, Oxiclean, Dawn Dish Detergent, etc.), as long as it is not a solvent-based the cleaner.

CLEANING INSTRUCTIONS

Blot the stain with a clean cloth for loose debris
If possible, place a towel between the fabric and the cushion to absorb excess moisture. Then spray cleaning solution on the stain and allow for a few minutes to soak.
Lastly, wipe with a clean cloth to remove the cleaning solution and rinse with a damp cloth.
Allow spot to dry and you're done!

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