Q: Why are so many items out of stock and taking longer to get?

${youtube}<a href="Egm5Vmcw73I">A Message from Ron Becker, General Manager</a> When we built Great American in 2004, one of our founding principles was having the largest selection in the area of in stock merchandise that was ready to be picked up or delivered. That remains the same today. However, the disruption to the global supply chain brought on by the COVID-19 pandemic and the surge in customer demand after initial lockdowns lifted has left most retailers, including Great American, low on in-stock merchandise without ready replenishment. In addition, furniture manufacturers across the country have experienced labor shortages, additional shutdowns, high demand, and difficulty in acquiring raw materials for furniture production. Our management and Merchandising teams at Great American are hard at work on finding sources of inventory with faster turn around times so that we can continue to offer the same level of availability the Mid-South community has come to rely on us for. In the meantime, we are grateful for your patience as we experience longer than normal delays with items arriving in our warehouses and lower stock levels on our everyday items. || Want to know more about why this is all happening in the industry? | TL;DR: Between a surge in consumer demand, raw material and labor shortages, furniture and mattress manufacturers have been unable to keep up with consumer orders, creating a shortage of furniture and mattress products and long wait times for item availability

Question 1

Why are so many items out of stock and taking longer to get?

Accepted Answer

${youtube}A Message from Ron Becker, General Manager

When we built Great American in 2004, one of our founding principles was having the largest selection in the area of in stock merchandise that was ready to be picked up or delivered.

That remains the same today. However, the disruption to the global supply chain brought on by the COVID-19 pandemic and the surge in customer demand after initial lockdowns lifted has left most retailers, including Great American, low on in-stock merchandise without ready replenishment. In addition, furniture manufacturers across the country have experienced labor shortages, additional shutdowns, high demand, and difficulty in acquiring raw materials for furniture production.

Our management and Merchandising teams at Great American are hard at work on finding sources of inventory with faster turn around times so that we can continue to offer the same level of availability the Mid-South community has come to rely on us for.

In the meantime, we are grateful for your patience as we experience longer than normal delays with items arriving in our warehouses and lower stock levels on our everyday items.

|| Want to know more about why this is all happening in the industry?

| TL;DR: Between a surge in consumer demand, raw material and labor shortages, furniture and mattress manufacturers have been unable to keep up with consumer orders, creating a shortage of furniture and mattress products and long wait times for item availability

Question 2

What does it mean if an item is an Outlet item? Is it sold as-is?

Accepted Answer

|| NOTICE: Please be aware that our Outlet merchandise is only available to be viewed at our Outlet showroom location in Memphis, TN. For a list of locations, please see this page. Our Home Store locations do not display Outlet merchandise.

Our Outlet features a variety of hot buys, one-of-a-kinds, closeouts, discontinued items, overstocks, floor samples and other merchandise at drastically discounted prices. In order to offer these low prices, our Outlet items come with our standard 72-Hour Happiness Guarantee just like our Home Store, but without service by Great American. Items sold everyday in our Outlets and not on closeout or discontinued will be sold with the manufacturer warranty, however, Great American will not service these items. Other items such as closeouts, floor samples, and scratch and dent items may be sold without warranty and service. Therefore, these items are considered AS-IS and are considered final sales once past the 72-Hour Happiness Guarantee period.

Question 3

What is Great American doing about the coronavirus (COVID-19)?

Accepted Answer

We want to share with you the actions The Great American Home Store is taking to keep you, our employees, our neighbors and the community safe. We have implemented strict measures in accordance with the recommendations and guidelines from the CDC, focusing on sanitization and hygiene.

| Your safety at Great American Home Store starts with us. Learn about the measures we're taking to prevent the spread of COVID-19 while maintaining a safe shopping environment for you to find your perfect furniture or mattress.

All our store locations are now open and have returned to regular hours.
Masks are not required, but encouraged. You may request an employee to wear a mask during your visit.
Employees will maintain 6 feet of social distance between you and each other at all times, and we are limiting the amount of employees in smaller spaces, breakrooms, and restrooms.
Hand sanitizer will be provided throughout the stores, especially at the entrance.
We are cleaning around the clock every part of our facilities and showrooms.
We will greet you with a wave instead of a handshake.
We ask that if anyone in your family is feeling unwell, please let us know and we will happily reschedule your delivery once everyone is feeling well. You will be given priority status when you are ready to reschedule.
Our drinking fountains have been closed.
Our employees have assigned terminals to limit exposure to others.

|| Showroom Hours - Home Stores - NOW OPEN Mon-Sat - 10 AM t

Question 4

How can I apply for financing? Can I apply online?

Accepted Answer

You can apply online with select lenders, or apply for our full range of offerings in-store. Learn more by visiting our Financing page.

Question 5

What does it mean if an item is marked as a Closeout?

Accepted Answer

In our two Home Stores, an item marked with a red "Closeout" tag are items that have been discontinued by either the manufacturer or Great American Home Stores, and will be sold AS-IS without warranty or service. Most of these items will be new in their respective packaging. While it is possible that some items may not be brand new, any issues are likely to be very minor. These purchases are still covered by our 72 Hour Happiness Guarantee, so if you receive your item and don't like it for any reason, you can return it or exchange it.

Question 6

How do I assemble the Bailey Music Bed and how do I make the Bluetooth function work?

Accepted Answer

Please see the attached instructions.

Assembly Instructions Page 1

Assembly Instructions Page 2

Bluetooth Speaker Instructions 1

Bluetooth and Speaker Instructions 2

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