Articles on: Problem with Item Received

How do I get replacement parts?

You can fill out an online Service Request form, chat with our Customer Service department online, or call them at 662-996-5161.

If the item is within its one year warranty and was not sold as a closeout or sold as-is, then there will be no charge for the part and the labor.
If the item is outside of its one year warranty, there is a charge for The Great American Home Store to send a technician out to your home.
If you picked up the merchandise originally, please return the merchandise to our store for service, or you can choose to have us send a technician to your home for the service. In this case, a service call fee will apply.

Updated on: 05/23/2022

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