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My promo code wasn't accepted or says it's invalid. Why?

There could be several reasons why a promo code is not working. Please read below for some possible explanations.

1. The Promo Code is expired.
Some promo codes have an expiration date. If you are attempting to use the promo code beyond it's expiration date, the site will not accept it. If you believe this is in error, please contact us.

2. The Promotional offer does not apply to the items in your cart.
Some offers have exclusions, meaning they do not apply to certain items. A promo code will only apply a discount to your order if you have applicable items in your cart at checkout. Please check the terms of the offer for further details.

3. The Promo Code has already been used.
Some promo codes have a limited amount of uses, such as VIP sign up codes. In this case, you will not be allowed to enter the promo code at checkout.

4. Your subtotal does not meet the minimum required purchase amount for the code.
Some codes have a minimum purchase requirement, meaning that they can only be used when the cart subtotal is equal to or over a certain amount. Please check the minimum required purchase amount on your offer and ensure your cart value meets or exceeds that amount to use your code, or use a different code that would apply.

Did none of these answers seem to help? Send us a chat and let us help you with your checkout.

Updated on: 11/06/2020

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