Articles on: Delivery & Pick Up

What do I need to do to pick up my furniture?

First, please check with either your salesperson or the staff at the store you purchased at. They will let you know when your merchandise is available to pick up at your desired location. If you placed your order online, you will be emailed when your order is available at your preferred pick up location.
Once they have let you know it is available, call the primary number of the store where you made your purchase at least 30 minutes prior to your arrival. This way the warehouse staff has time to pull and prep your merchandise for pick up.

Valid photo ID is required for verification before we are able to release merchandise for pick up. If you placed your order online, you must also show the credit card used to make the online purchase for verification at our sales counter prior to pick up.
We will, upon your request, take any item out of the box for you to look over prior to loading. However, we will not attempt to put the item back into the box and risk damaging it. It is your responsibility to protect the item for loading and transport.
We will assist you in loading all merchandise.
We will supply rope. However, you are responsible for tying the load down. Please make sure your merchandise is properly secured in or on your vehicle before leaving the pick-up area.
We do not assume any liability for damages to either your vehicle or your merchandise.
If merchandise is damaged on the way home, The Great American Home Store will not be held responsible.
If an item is found to have a manufacturer's defect during the first 12 months, you are responsible to return the item for repair or replacement, or you can pay a pick-up fee if our delivery service brings the item back.

We are not able to release merchandise without the above verification materials.
We cannot give refunds or take returns on any opened bedding.
Customer pick-up items will require the customer to assemble items. If you do not wish to assemble items or are unable, our warehouse staff can assemble them for you for a small fee.
We can only give an estimated availability date for back/special ordered items due to varying manufacturer and shipper lead times.
Please read the Conditions of Sale information that you will be given at the time of purchase.

Monday-Saturday 10:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Both Home Store Locations

Updated on: 12/30/2021

Was this article helpful?

Share your feedback


Thank you!