Articles on: Purchasing Online

What is the return policy for Online Only items?



If you wish to return or get a refund because your item is damaged or defective, please fill out our Damaged or Defective Item Request form.
If you wish to return your item and it is not damaged or defective, please fill out our Return Request Form.

Our goal is always 100% customer satisfaction. If for any reason you are dissatisfied with your purchase, please initiate a Return Request within 72 hours of receiving the product and return it within 14 days of the request date for an exchange or refund less applicable shipping, restocking, and processing fees. Any shipping charges incurred by Great American Home Store will be assessed to the customer on the refund. If we authorize a return that was caused by an error on our part, we will happily pay all fees for returning the item and send you the correct item promptly. Please note that we will not refund white glove upgrade or assembly fees.

Any returns sent to our Returns Center or picked up by one of our freight partners should be unassembled and returned to its original packaging. Items that have been assembled may not be eligible for return. Refunds and credits will be issued once our Returns Center has given us confirmation of receipt of the merchandise. It is highly advised that you measure all spaces, doorways, stairs, and any required elevators and compare it to the dimensions listed on our website for the product before placing any orders.

We will process refunds and credits immediately upon confirmation and inspection of item receipt in our Returns Center. Customers paying by credit card can expect to see funds returned to their card or Paypal account within 3-5 business days.

The following circumstances are considered to be preference-based returns not due to defective merchandise.

a) Item received with a different finish, color, or texture from what you saw on our website, another site other than, at a physical furniture shop, or suggestions you received from one of our representatives. Although we take great pains to match photography to our products, online finishes and colors may not always accurately depict the genuine color or pattern. Differences in monitors, device screens, lighting and other factors can greatly affect coloration. The customer agrees to assume this responsibility for their purchase.

b) If you or a representative places an order through our website and the item(s) listed in the order confirmation are incorrect, the customer is responsible for (1) reviewing the email order confirmation details; (2) notifying us within 24 hours if you did not receive the order confirmation email; and (3) any errors, typos, or inaccuracies in the order confirmation email so that we can revise the order details to reflect the correct item(s).

c) If the customer refuses delivery because the bought item(s) cannot fit into the customer's house or room(s), the customer is liable for any/all shipping and return shipping arrangements and charges. It is up to you to measure the dimensions of all doorways, entryways, passages, halls, and the size of your space prior to making a purchase.

If you wish to return or exchange merchandise, please follow these steps:

If you desire to exchange or return items for a refund, please complete our Return Request Form within 24-48 hours after delivery.

The item must be in brand-new condition and in its original packing. The item(s) must be new and unused, with no damage, pet hairs, filth, or stains. If the goods show signs of use, no refunds or exchanges will be permitted.

Carefully repack your return in its original packing, including any manufacturer accessories, warranty cards, and paperwork. With your return, please include the original receipt. Without the receipt, no returns will be allowed.

No returns will be allowed unless the original manufacturer packing is included.

If the consumer discards the original packing or the delivery agent removes it from the premises, it is regarded as an open item.

The original delivery costs are not refundable. This includes any shipping charges incurred by Great American Home Store that may have been listed as Free Shipping.

Shipping arrangements and costs for returning products are the sole responsibility of the customer except in cases where an error was made on the part of Great American Home Store or its partners, or the item was defective or damaged and a return authorization was approved by Great American Home Store.

A return shipping label will be provided via email by The Great American Home Store. This label must be used to return your merchandise to the returns center.

If delivery is refused because the purchased item(s) cannot fit into the home or room(s) by the delivery agents, the customer is responsible for any/all return costs, including those fee. It is the customer’s sole responsibility to measure their room(s) and all items prior to placing an order and to ensure a clear delivery path on the day of delivery.


The Great American Home Store, our suppliers, and our logistics partners, go to great lengths to ensure that things arrive securely at your house. We acknowledge that a product may be damaged in transportation or that there could be a manufacturer's product defect. Be assured that we will support you throughout this process and do all possible to ensure a satisfactory and quick resolution. To provide this level of service, we require a little assistance from you in the form of a complete product examination immediately after delivery. If you decide to return the item, this will greatly simplify the process.

Please ensure that you examine the packages upon delivery. If there is any damage to the box, or if you have any concerns about its packaging or delivery, please be sure to inform the delivery personnel and have them note it on the delivery receipt. We will offer a free replacement if the goods are not accepted and it was noted on the delivery receipt.

If you discover hidden or concealed damage to the item that was not visible prior to unpackaging, please fill out the Damages or Defective Items Request Form or call our Customer Service department at (662) 996-5161, and a representative will gladly help you. Photographs are necessary and must be submitted to us within 3 days of receipt of the merchandise. Based on the images, we will provide free replacements, new components, or a refund. If a return rather than a replacement is sought, the "Return Policy" applies. We have numerous methods to assist reach 100% customer satisfaction based on the exact damage because every damage situation is different.

Failure to follow the return requirements for the damaged item may result in refund delays. Please keep in mind that returned products that are discovered to be in working order or sent as ordered may not be eligible for a full refund, and return postage may be withheld from the refunded amount.

Updated on: 11/07/2022

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