Articles on: Claims, Coverage, & Repairs

Will you repair furniture that is out of warranty?

The Great American Home Store has a one-year period from date of purchase/delivery that we can and will take care of issues caused by manufacturer defect. If issues are reported during the 1 year time frame, they will be resolved at NO cost to you.*

If the damage is not due to manufacturer defect and is due to normal wear and tear, was caused by a pet or is outside the warranty period, we will try to order parts or repair the problem, if the parts are still available from the factory. Please note there will be a service charge for the inspection, repair and parts in this case.
In these situations, the standard charge for an initial inspection plus the first hour of labor is $75 within our local service area and must be paid before or once a GAHS Service Technician arrives to your home. After the initial inspection, the Service Technician will report back to Customer Service with a detailed description of the issue, a request for parts needed to be ordered and a time estimate to complete the service call. Parts may not be available for discontinued or older items. Each additional hour of service will be billed to at $40/hr after the service is complete.

We reserve the right to refuse service on any item that has been abused or is excessively dirty. If a GAHS Service Tech determines this, GAHS management will stand behind the Tech’s decision made during the inspection to refuse service.

*Warranty does not apply to items purchased from our outlet locations or otherwise noted as being sold AS-IS. If you originally chose to pick up your furniture rather than taking advantage of our White Glove delivery service, you will be responsible for the transportation of the item/s to one of our warehouses or a service fee will apply.

Updated on: 07/27/2022

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