Claims, Coverage, & Repairs | The Great American Home Store Support

Will you repair furniture that is out of warranty?
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I need to schedule a service call to have a technician look at my furniture. Can I do that on this website?
Some readers
Who will service my furniture under warranty if I relocate?
Please contact the manufacturer who will be able to provide you instructions for receiving service if you are outside of The Great American Home Store's service area, which is currently 200 miles from the Memphis, TN area. For obtaining service for your Montage protection plan for purchases made before August 1, 2022) outside our service area, contact Montage Furniture Services and they will connect you with a service contractor in youSome readers
Do you service La-Z-Boy products?
We are not able to service La-Z-Boy products and we do not carry this brand in store. Please contact La-Z-Boy directly.Some readers
I need to contact the manufacturer of my merchandise. What is their phone number?
You can visit the manufacturer's website, most of which are linked to our Brands page, or you can Contact Us.Some readers
Is as-is merchandise warrantied?
All as-is merchandise is sold without any applicable warranties.Some readers
Why do I have to purchase a mattress protector to get the 90 Night Comfort Guarantee?
In order to keep the integrity of our mattress products, a mattress protector prevents any damage in the event you do decide to return it. If you plan to keep the mattress, the mattress protector is yours as well!Some readers
I purchased a ProtectAll protection plan and need to make a service request. What do I need to do? Who do I contact?
Service requests can be filed online (www.myprotectall.com) or by phone (1-888-216-8519). Service requests must be filed within 30 days of discovery of the damage. Please have your invoice and protection plan Terms and Conditions on-hand.* *If your purchase was made prior to August 1, 2022 and you opted for the furniture protection plan, you will need to file your claim through Montage rather than ProtectAll. To file a claim with your Montage plan please first contact our Customer service depFew readers
I purchased a ProtectAll protection plan when I bought my furniture. What does it cover?
Stains Dye transfer Burns or singe marks caused by brief contact with flame or heat Rips, tears or punctures Seam separation Breakage of mechanisms and frames Failure of motors and associated components Chipping and breakage of glass or mirrors The items above are listed as examples. Exclusions apply. The Terms and Conditions are the governing document for each plan and detail the coFew readers
Can I add a ProtectAll plan to my purchase after receiving my merchandise?
No, the protection plan may only be added up to the delivery of your merchandise.Few readers
Can I cancel my ProtectAll plan?
If no service requests have been made, plans can be cancelled within 30 days after the receipt of the plan for a full refund. Other cancellations will be entitled to a pro-rata refund, minus the cost of any service provided. Please see your Terms and Conditions for state-specific cancellation terms.Few readers