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Organization, Community, & More
What is the customer service phone number?
You can reach out customer service department at 662-996-5161. They are available from Monday through Saturday from 10AM to 5PM.
Is Great American a national chain?
You might be surprised, but Great American is a locally owned-and-operated retail operation. Our stores are only located in the Memphis, TN area, so we are not a national chain.
Does Great American work with or donate to non-profits or charities?
Yes, over the years we have supported several organizations including, but not limited to: Mid-South Food Bank, the Make-A-Wish Foundation, and Tim’s Coats for Kids. Re-investing in the community is the reason why we exist. Every year, we support dozens of local charities, non-profits, organizations, and local events. We also donate furniture to deserving families and causes as we find deserving opportunities.
What is Great American's commitment to sustainability?
Great American has chosen to work with many manufacturers who have sustainability commitments. In addition, we frequently sponsor and partner with organizations that have sustainability as their main concern. We like to tackle it from all angles, so please recycle the packaging your furniture comes in!
What do I do if Great American goes out of business?
Hopefully pigs are flying when that happens, but if it does, your warranties can be processed through the manufacturer. Accident Protection Plans that you purchased can be serviced through Montage Furniture Services. In this event, we will do all we can to fulfill open orders and close all accounts