• How much is shipping and delivery?

  One piece orders, local = $79. ($129 for Local+ areas) One flat bedding set or mattress, local = $79. ($129 for Local+ areas) One bedding set with power base, local = $99. ($129 for Local+ areas) Order over $10,000, local $299. For non-local orders (up to 200 miles from our locations), please see our delivery page, chat with us on our website, or give us a call and we'll be happy to help. *Local delivery is oSome readers

• Do you deliver to my area/out of state?

  Delivering furniture further than 200 miles dramatically increases the likelihood of damages. Because we want to ensure that when our customers purchase from us, they receive their items in the best condition possible, we will always delivery merchandise on our trucks with our professional delivery team. If you are interested in purchasing merchaSome readers

• Where do I go to pick up my furniture?

  If you opted to pick up your online purchase at one of our two Home Store locations, please visit the sales counter inside the showroom first prior to picking up your merchandise at the on-site warehouse. You will be asked to present your valid photo ID and, if applicable, the credit card used to make the online purchase before going to the pick up area for verification purposes. You will then be directed to visit our warehouse pick up area. Our warehouses are located at both Great American HomSome readers

• How can I track my delivery?

  Email: support@gogahs.com Phone: 1-800-260-4898 Chat: You can also start a chat with us between 8:00 AM and 10:00 PM Mon-Fri, and 9:00 AM to 5:30 PM on weekends.Some readers

• Will you remove my old furniture or mattress?

  Some readers

• What sort of delivery options are available?

  Opening the merchandise on our docks Disposal of all boxes and trash Trained furniture technicians will inspect and deluxe the merchandise before it is loaded for delivery You will be called the night before your scheduled delivery day and given a 3-hour time frame. Assembly of your merchandise. Delivery to youSome readers

• What do I need to do to pick up my furniture?

  First, please check with either your salesperson or the staff at the store you purchased at. They will let you know when your merchandise is available to pick up at your desired location. If you placed your order online, you will be emailed when your order is available at your preferred pick up location. Once they have let you know it is available, call the primary number of the store where you made your purchase at least 30 minutes prior to your arrival. This way the warFew readers

• Can you deliver on a specific day at a specific time?

  We deliver Tuesday through Saturday and will be able to give you a 3-hour given window for your appointment times the day before your scheduled delivery. If your requested day is available in your area, we will try our best to arrange it for that day, though we cannot guarantee this. We are not able to schedule deliveries for Sundays and Mondays or for exact times.Few readers

• How are the delivery charges figured?

  Delivery charges are based on whether the address being delivered to is considered local or not. One-piece and single-mattress set deliveries are discounted for deliveries considered to be local (within 25 miles). If the order total exceeds $10,000, there is a higher rate for delivery. Orders over $20,000 must be custom quoted by management. Orders that are not local have flat rates based on distance. 200 Mile Delivery Rates (https://storage.crisp.chat/users/helpdesk/website/b4336579a4c5f800Few readers

• Can you call or text me when the delivery team is on the way?

  Our delivery drivers will give you a courtesy call or text roughly 10-20 minutes prior to their arrival at your home.Few readers

• Can you ship me an item via UPS / FedEx / LTL, private courier, etc...?

  At this time, we do not ship or deliver items via UPS, FedEx, LTL, couriers, or other freight carriers. Instead, deliveries must be made using our own White Glove Delivery Service. This is to protect the merchandise from damage, as damages are very common with these methods and especially with deliveries over 200 miles.Few readers

• How do I schedule my delivery date?

  When you make your purchase in-store, we will schedule an available delivery day with you at the time of purchase, if in stock. If not in stock, we will reach out to you to schedule your delivery date as soon as it arrives in our warehouse. If you are purchasing online, an associate will call you within 2 business days to schedule a delivery date. The day before your scheduled delivery day, we will text you with a 3-hour timeframe. We are not able to honor requests to change time frames.Few readers

• I need to change, reschedule, or cancel my delivery date. What should I do?

  You are able to change your delivery date with at least 48 hour notice. If you need to change your delivery date and your merchandise is already in route to you, an additional delivery fee will be required. If you need to make changes to your delivery date, please give us a call, text us, or reach out to us via our online chat.Few readers

• Do you charge delivery fees based on the item or on the order?

  We charge delivery fees based on the order quantity and subtotal dollar amount. Where we are delivering is an important factor and will affect rates. See our delivery quote checker in your cart to get an accurate price to your home.Few readers

• I didn’t hear from anyone with an appointment time!

  We will text you a 3 hour narrowed down time frame the day before your delivery. This will usually occur in the later afternoon after the trucks have been routed. If you didn’t receive a text from us with your delivery appointment time, please let us know by calling Customer Service at 662-996-5161 or contact us online.Few readers

• Do you offer free delivery?

  Currently, we do not offer free delivery except on occasion as part of official promotional offers and for our online only items.Few readers

• I am planning on buying a large piece of furniture. How can I be sure it will fit into my home?

  The best way to be sure about whether your furniture will fit into your home is to measure your room and any doorways/halls or other paths the furniture will need to go through in order to get to your desired room. Then check the furniture’s specifications on our site, which should include the dimensions in most cases. If it does not, please call one of our store locations and ask an associate to obtain measurements for you.Few readers

• Do I have to pay another delivery fee if I have a partial delivery?

  If you are within our local service area and have paid a delivery fee for 2 or more items, our delivery service will be able to make 2 trips to your home for backordered merchandise.* We are not able to offer the additional trip to guests outside of our local delivery area. *We are not able to offer separate deliveries for orders purchased using First Heritage or Lease to own options.Few readers

• Do you deliver on the weekend?

  We do offer Saturday delivery, although it is a frequently requested day, so it tends to book up quickly. We do not deliver on Sundays.Few readers

• Do I need to confirm my delivery time?

  Yes. Our delivery service will text you 2 days before your delivery with a narrowed down 3 hour time frame. Please follow the response instructions in the text to verify or reschedule when you receive it.Few readers

• Can you expedite my delivery?

  We currently do not offer expedited delivery. Most local deliveries are completed within 3-7 business days once merchandise is in stock.Few readers

• Who do you use to deliver?

  We work exclusively with Carson Delivery to handle all deliveries made for The Great American Home Store, The Great American Sleep Shop, and Great American Furniture Outlet. Our close relationship allows us greater oversight and allows us to ensure your delivery experience is one of the best parts of the buying process with us.Few readers

• Does delivery include assembly?

  Yes, all deliveries include inspection and assembly of any purchased merchandise.Few readers

• Will you deliver to me if I live on an upper floor?

  Yes, however, you will need to let us know what sort of restrictions we may encounter such as elevators, stairways, doorways, etc and their measurements. It's best to do this before making your purchase so that we can ensure your furniture will be able to make it through all entryways and into your home safely.Few readers

• Can you ship orders to a P.O. Box or APO address?

  We do not ship orders to P.O. Boxes or APO addresses at this time.Few readers

• What are your delivery appointment time frames?

  Our delivery appointment timeframes are given in 3-hour windows the day before your scheduled delivery date.Few readers

• What if my furniture won’t fit into the room/through the door?

  In this case, our drivers will take the furniture back, and you are free to reselect a different item with dimensions that will fit into your home. If you choose not to reselect, our drivers will take the furniture back, and you will receive a full refund, less the delivery fee. It is always a good idea to measure your room, hallways, and entryways and compare these to the furniture you intend to purchase before you buy.Few readers

• Do you deliver nationwide?

  No, we do not at this current time deliver nationwide. We do, however, deliver within a 200 miles radius of the Memphis TN, Southaven MS areas. For our nationwide fans, we do offer an option to pick-up your merchandise at our on-site warehouses. From there, you may take your furniture to any state that you'd like!Few readers

• Will you setup my furniture in home?

  All deliveries come with in-home setup.Few readers

• Do you tax delivery fees?

  Yes, delivery is taxable.Few readers

• If I purchase now, can I set up delivery or pick up for some time later in future, say two months later?*

  We will hold items for a maximum of 30 days, so please set deliveries within 30 days of your purchase date.Few readers

• Can I get an item assembled if I'm picking it up?

  If you would like to pick up and item but want us to assemble it, there is a $40 charge per collection/set of merchandise for assembly. Our warehouse team will need 24 hrs notice before your merchandise will be available for pick up after assembly. You will be responsible for returning the item to the store if it is damaged and needs repair/replacement once you take possession of it. This is why our delivery service is a greaFew readers

• Does Great American offer curbside delivery or pick up?

  Few readers

• What if I placed an online order but can't come pick up myself?

  If you placed an online order but are not able to be present at the time of pick up, please note the name of your pick up party on the digital form that you will receive once your order has been processed. Your designated pick up party will be required to have a your valid photo ID, the credit card used to make the online purchase and a copy of the invoice you receive from us once your order has been processed. Please note that we will not be able to release any merchandise unless the purchaser'Few readers

• Can I choose a specific time for my delivery?

  No, we are not able to offer a specified time or time frame for your delivery. We are only able to give you the delivery date. However, our delivery service will text you 2 days before your delivery date with a 3 hour narrowed down time window.Few readers

• Will I be charged for delivery if my new furniture won't fit in my home?

  Yes. It is your responsibility to measure your space to ensure your new merchandise will fit. Please use a measuring tape to measure any areas your new furniture will need to pass through, such as doorways, internal doors, hallways, staircases, elevators, etc. at their narrowest points to make sure the new items you would like to purchase will fit before scheduling your delivery.Few readers