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Delivery & Pick Up
Pricing, Scheduling, & Services
How much is shipping and delivery?
For local orders with only one item, our White Glove delivery service is $75. For local orders with only one set of bedding, our White Glove delivery service is $75. For non-local orders, see our delivery quote checker on our product page as prices vary. Delivery Zones
Do you deliver to my area/out of state?
Delivering furniture further than 200 miles dramatically increases the likelihood of damages. Because we want to ensure that when our customers purchase from us, they receive their items in the best condition possible, we will always delivery merchandise on our trucks with our professional delivery team. If you are interested in purchasing mercha
What sort of delivery options are available?
Opening the merchandise on our docks Disposal of all boxes and trash Trained furniture technicians will inspect and deluxe the merchandise before it is loaded for delivery You will be called the night before your scheduled delivery day and given a 3-hour time frame. Assembly of your merchandise. Delivery to your home and set up in the room of your choice. Items req
I am planning on buying a large piece of furniture. How can I be sure it will fit into my home?
The best way to be sure about whether your furniture will fit into your home is to measure your room and any doorways/halls or other paths the furniture will need to go through in order to get to your desired room. Then check the furniture’s specifications on our site, which should include the dimensions in most cases. If it does not, please call one of our store locations and ask an associate to obtain measurements for you.
Do you deliver by UPS?
Most of our items will be delivered by our professional delivery team. Some items that are small enough may be delivered by a carrier. Please talk to customer support to see if your item can be sent by UPS.
Can you call or text me when the delivery team is on the way?
Our delivery drivers will give you a courtesy call roughly 30 minutes prior to their arrival at your home.
Will you remove my old furniture?
We do not remove any old furniture from the home.
How long will it take to receive my furniture if I decide to special order an item?
Special order item lead times are highly variable based on the type of item you ordered, the manufacturer, and many other factors. Special order lead times can range anywhere from 4 weeks to 12 weeks or more.
How are the delivery charges figured?
Delivery charges are based on whether the address being delivered to is considered local or not. One-piece and single-mattress set deliveries are discounted. If the order total exceeds $10,000, there is a higher rate for delivery. Orders over $20,000 must be custom quoted by management. Orders that are not local have flat rates based on distance.
Do you charge delivery fees based on the item or on the order?
We charge delivery fees based on the order quantity and subtotal dollar amount. Where we are delivering is an important factor and will affect rates. See our delivery quote checker in your cart to get an accurate price to your home.
What do I need to do to pick up my furniture?
First, please check with either your salesperson or the staff at the store you purchased at. They will let you know when your merchandise is available to pick up at your desired location. Once they have let you know it is available, call the primary number of the store where you made your purchase at least 30 minutes prior to your arrival. This way the warehouse staff has time to pull and prep your merchandise for pick up. We will, upon your re
Who do you use to deliver?
We work exclusively with Carson Delivery to handle all deliveries made for The Great American Home Store, The Great American Sleep Shop, and Great American Furniture Outlet. Our close relationship allows us greater oversight and allows us to ensure your delivery experience is one of the best parts of the buying process with us.
Can you ship orders to a P.O. Box or APO address?
We do not ship orders to P.O. Boxes or APO addresses at this time.
How do I schedule a delivery appointment?
When you make your purchase in-store, we will schedule an available delivery day with you at the time of purchase. If you are purchasing online, an associate will call you within 1 business day to schedule a day. The night before your scheduled delivery day, we will call you with a 3-hour timeframe. If that does not work, you can choose to change the date with the service associate when the call is made.
Why do you have delivery fees?
We’re sure you’ve heard the phrase, “nothing is really free.” We think a better question is why some other retailers or e-tailers don’t have delivery fees. The fact is that delivery is an extra cost that no furniture retailer is able to absorb without compensating for it somewhere. Most other companies that offer free delivery only do so after raising the price of the item, so really, you are still paying for that delivery without realizing it.
Do you offer free delivery?
Currently, we do not offer free delivery except on occasion as part of official promotional offers.
How can I track my delivery?
You can call your salesperson or the store you purchased from to get an update on your delivery status.
I didn’t get a call from anyone with an appointment time!
If you didn’t receive a call from us with your delivery appointment time, please let us know by calling Customer Service or contact us online.
I need to change my delivery date. What should I do?
Once a customer sets a delivery date, it is set and locked in. If the customer reschedules a delivery within one day prior to the set delivery date, the customer must pay a $35 reschedule fee to GAHS before delivery can be set again.
Do I need to confirm my delivery time?
There is no need to confirm your delivery time. The night before your delivery day, you will receive a call from us to let you know the 3-hour window that your delivery has been scheduled for the following day.
I have questions about delivery that aren’t answered here. Who should I contact?
You can call us or talk with an online representative in live chat.
Does delivery include assembly?
Yes, all deliveries include inspection and assembly of any purchased merchandise.
What are your delivery appointment timeframes?
Our delivery appointment timeframes are given in 3-hour windows.
Where do I go to pickup my furniture?
Our warehouses are located at both Great American Home Store locations in Memphis, TN and Southaven, MS. In most cases, you can pickup your furniture there. If you’re not sure, contact the store you purchased from or your salesperson. You can also Contact Us online.
How long does it normally take to get my order?
With regards to furniture, if it is in stock, we can deliver it on the next available delivery date, which is usually about 2-5 business days on average. If the item is not in stock and can be readily ordered, it usually takes about 5-7 business days. If the item is not in stock and is on backorder, it can take anywhere from a few weeks to a few months.
Will you deliver to me if I live on an upper floor?
Yes, however, you will need to let us know what sort of restrictions we may encounter such as elevators, stairways, doorways, etc and their measurements. It's best to do this before making your purchase so that we can ensure your furniture will be able to make it through all entryways and into your home safely.
Do you deliver on the weekend?
We do offer Saturday delivery, although it is a frequently requested day, so it tends to book up quickly. We do not deliver on Sundays.
Will you setup my furniture in home?
All deliveries come with in-home setup.
Do you deliver nationwide?
No, we do not at this current time deliver nationwide. We do, however, deliver within a 200 miles radius of the Memphis TN, Southaven MS areas. For our nationwide fans, we do offer an option to pick-up your merchandise at our on-site warehouses. From there, you may take your furniture to any state that you'd like!
What if my furniture won’t fit into the room/through the door?
In this case, our drivers will take the furniture back, and you are free to reselect a different item with dimensions that will fit into your home. If you choose not to reselect, our drivers will take the furniture back, and you will receive a full refund, less the delivery fee. It is always a good idea to measure your room, hallways, and entryways and compare these to the furniture you intend to purchase before you buy.
Can you deliver on a specific day at a specific time?
We deliver Tuesday through Saturday and will set a 3-hour given window for your appointment times. If your requested day is available in your area, we will try our best to arrange it for that day, though we cannot guarantee this. We are not able to schedule deliveries for Sundays and Mondays or for exact times.
Can you expedite my delivery?
We currently do not offer expedited delivery. Most local deliveries are completed within 2-5 business days once merchandise is in stock.
Can you ship me an item via UPS / FedEx / LTL, etc...?
At this time, we do not ship or deliver items via UPS, FedEx, LTL, or other freight carriers. Instead, deliveries must be made using our own White Glove Delivery Service. This is to protect the merchandise from damage, as damages are very common with these methods and especially with deliveries over 200 miles.