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Delivery & Pick Up
Pricing, Scheduling, & Services
How much is shipping and delivery?
One piece orders, local = $79. One flat bedding set or mattress, local = $79. One bedding set with power base, local = $99. Order over $10,000, local $299. For non-local orders, see our delivery quote checker in your online cart, chat with us on our website, or give us a call and we'll be happy to help.
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Do you deliver to my area/out of state?
Delivering furniture further than 200 miles dramatically increases the likelihood of damages. Because we want to ensure that when our customers purchase from us, they receive their items in the best condition possible, we will always delivery merchandise on our trucks with our professional delivery team. If you are interested in purchasing mercha
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What sort of delivery options are available?
Opening the merchandise on our docks Disposal of all boxes and trash Trained furniture technicians will inspect and deluxe the merchandise before it is loaded for delivery You will be called the night before your scheduled delivery day and given a 3-hour time frame. Assembly of your merchandise. Delivery to you
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Where do I go to pick up my furniture?
If you opted to pick up your online purchase at one of our two Home Store locations, please visit the sales counter inside the showroom first prior to picking up your merchandise at the on-site warehouse. You will be asked to present your valid photo ID and, if applicable, the credit card used to make the online purchase before going to the pick up area for verification purposes. You will then be directed to visit our warehouse pick up area. Our warehouses are located at both Great American Hom
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How can I track my delivery?
You can call your salesperson or the store you purchased from to get an update on your delivery status.
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Will you remove my old furniture or mattress?
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What do I need to do to pick up my furniture?
First, please check with either your salesperson or the staff at the store you purchased at. They will let you know when your merchandise is available to pick up at your desired location. If you placed your order online, you will be emailed when your order is available at your preferred pick up location. Once they have let you know it is available, call the primary number of the store where you made your purchase at least 30 minutes prior to your arrival. This way the war
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How are the delivery charges figured?
Delivery charges are based on whether the address being delivered to is considered local or not. One-piece and single-mattress set deliveries are discounted. If the order total exceeds $10,000, there is a higher rate for delivery. Orders over $20,000 must be custom quoted by management. Orders that are not local have flat rates based on distance.
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Can you call or text me when the delivery team is on the way?
Our delivery drivers will give you a courtesy call or text roughly 30 minutes prior to their arrival at your home.
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Do you charge delivery fees based on the item or on the order?
We charge delivery fees based on the order quantity and subtotal dollar amount. Where we are delivering is an important factor and will affect rates. See our delivery quote checker in your cart to get an accurate price to your home.
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How do I schedule my delivery date?
When you make your purchase in-store, we will schedule an available delivery day with you at the time of purchase, if in stock. If not in stock, we will reach out to you to schedule your delivery date as soon as it arrives in our warehouse. If you are purchasing online, an associate will call you within 2 business days to schedule a delivery date. The day before your scheduled delivery day, we will text you with a 3-hour timeframe. We are not able to honor requests to change time frames.
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Can you deliver on a specific day at a specific time?
We deliver Tuesday through Saturday and will be able to give you a 3-hour given window for your appointment times the day before your scheduled delivery. If your requested day is available in your area, we will try our best to arrange it for that day, though we cannot guarantee this. We are not able to schedule deliveries for Sundays and Mondays or for exact times.
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I am planning on buying a large piece of furniture. How can I be sure it will fit into my home?
The best way to be sure about whether your furniture will fit into your home is to measure your room and any doorways/halls or other paths the furniture will need to go through in order to get to your desired room. Then check the furniture’s specifications on our site, which should include the dimensions in most cases. If it does not, please call one of our store locations and ask an associate to obtain measurements for you.
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Do you deliver on the weekend?
We do offer Saturday delivery, although it is a frequently requested day, so it tends to book up quickly. We do not deliver on Sundays.
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I need to change, reschedule, or cancel my delivery date. What should I do?
You are able to change your delivery date with at least 48 hour notice. If you need to change your delivery date and your merchandise is already in route to you, an additional delivery fee will be required. If you need to make changes to your delivery date, please give us a call, text us, or reach out to us via our online chat.
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Can you ship me an item via UPS / FedEx / LTL, private courier, etc...?
At this time, we do not ship or deliver items via UPS, FedEx, LTL, couriers, or other freight carriers. Instead, deliveries must be made using our own White Glove Delivery Service. This is to protect the merchandise from damage, as damages are very common with these methods and especially with deliveries over 200 miles.
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How long will it take to receive my furniture if I decide to special order an item?
Special order item lead times are highly variable based on the type of item you ordered, the manufacturer, and many other factors. Special order lead times can range anywhere from 6 to 18 months as of 11/5/21.
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I didn’t hear from anyone with an appointment time!
We will text you a 3 hour narrowed down time frame the day before your delivery. This will usually occur in the later afternoon after the trucks have been routed. If you didn’t receive a text from us with your delivery appointment time, please let us know by calling Customer Service at 662-996-5161 or contact us online.
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Can you expedite my delivery?
We currently do not offer expedited delivery. Most local deliveries are completed within 3-5 business days once merchandise is in stock.
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I have questions about delivery that aren’t answered here. Who should I contact?
You can call us or talk with an online representative in live chat.
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Can you ship orders to a P.O. Box or APO address?
We do not ship orders to P.O. Boxes or APO addresses at this time.
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Does delivery include assembly?
Yes, all deliveries include inspection and assembly of any purchased merchandise.
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Do you offer free delivery?
Currently, we do not offer free delivery except on occasion as part of official promotional offers.
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Why do you have delivery fees?
We’re sure you’ve heard the phrase, “nothing is really free.” We think a better question is why some other retailers or e-tailers don’t have delivery fees. The fact is that delivery is an extra cost that no furniture retailer is able to absorb without compensating for it somewhere. Most other companies that offer free delivery only do so after raising the price of the item, so really, you are still paying for that delivery without realizing it.
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Do I need to confirm my delivery time?
There is no need to confirm your delivery time. The night before your delivery day, you will receive a call, text, or email from us to let you know the 3-hour window that your delivery has been scheduled for the following day.
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Who do you use to deliver?
We work exclusively with Carson Delivery to handle all deliveries made for The Great American Home Store, The Great American Sleep Shop, and Great American Furniture Outlet. Our close relationship allows us greater oversight and allows us to ensure your delivery experience is one of the best parts of the buying process with us.
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Will you deliver to me if I live on an upper floor?
Yes, however, you will need to let us know what sort of restrictions we may encounter such as elevators, stairways, doorways, etc and their measurements. It's best to do this before making your purchase so that we can ensure your furniture will be able to make it through all entryways and into your home safely.
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What if my furniture won’t fit into the room/through the door?
In this case, our drivers will take the furniture back, and you are free to reselect a different item with dimensions that will fit into your home. If you choose not to reselect, our drivers will take the furniture back, and you will receive a full refund, less the delivery fee. It is always a good idea to measure your room, hallways, and entryways and compare these to the furniture you intend to purchase before you buy.
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What are your delivery appointment timeframes?
Our delivery appointment timeframes are given in 3-hour windows the day before your scheduled delivery date.
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Do you deliver nationwide?
No, we do not at this current time deliver nationwide. We do, however, deliver within a 200 miles radius of the Memphis TN, Southaven MS areas. For our nationwide fans, we do offer an option to pick-up your merchandise at our on-site warehouses. From there, you may take your furniture to any state that you'd like!
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Will you setup my furniture in home?
All deliveries come with in-home setup.
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Do I have to pay another delivery fee if I have a partial delivery?
If you are within our local service area and have paid a delivery fee for 2 or more items, our delivery service will be able to make 2 trips to your home for backordered merchandise.* We are not able to offer the additional trip to guests outside of our local delivery area. *We are not able to offer separate deliveries for orders purchased using First Heritage Financing, Koalifi, Progressive Leasing or Snap Financing.
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Do you tax delivery fees?
Yes, delivery is taxable.
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If I purchase now, can I set up delivery or pick up for some time later in future, say two months later?*
We will hold items for a maximum of 30 days, so please set deliveries within 30 days of your purchase date.
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Can I get an item assembled if I'm picking it up?
If you would like to pick up and item but want us to assemble it, there is a $40 charge per collection/set of merchandise for assembly. Our warehouse team will need 24 hrs notice before your merchandise will be available for pick up after assembly. You will be responsible for returning the item to the store if it is damaged and needs repair/replacement once you take possession of it. This is why our delivery service is a grea
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Does Great American offer curbside delivery or pick up?
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What if I placed an online order but can't come pick up myself?
If you placed an online order but are not able to be present at the time of pick up, please note the name of your pick up party on the digital form that you will receive once your order has been processed. Your designated pick up party will be required to have a your valid photo ID, the credit card used to make the online purchase and a copy of the invoice you receive from us once your order has been processed. Please note that we will not be able to release any merchandise unless the purchaser'
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