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General Website Questions
Accounts, Browsing, Troubleshooting
I am having trouble logging into my account.
Try recovering your password or creating a new account. If the problem persists, Contact Us so that we can find your account for you.
I am having trouble seeing your online ad/part of your website. What should I do?
Start by trying to refresh the page. You may also need to adjust the zoom level in your browser or web app. If this does not help, try shutting down your browser and restarting it, then going back to the part of the website you are trying to view.
What types of devices and browsers can I use to shop on Great American’s website?
Our website is designed to work across all modern browsers and devices. Legacy browsers or devices may experience issues when trying to use the site.
I've encountered a bug or problem with the Great American website. How do I get help or report it?
We're very sorry you've run into a problem while using our site, but we would love to help you with it! Please send us a chat and we'd be glad to help you resolve the problem to the best of our ability.