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Claims, Coverage, & Repairs
I purchased a Montage protection plan and need to make a claim. What do I need to do? Who do I contact?
Contact the warranty provider, Montage Furniture Services, within 30 days of noticing the problem by calling their customer service toll-free number at 1-800-686-5559 or by sending an email with your claim details to them at email@example.com.
Is as-is merchandise warranted?
All as-is merchandise is sold without any applicable warranties.
I lost my Montage protection plan contract. Where can I get a copy of it?
The store location you purchased the protection plan from will have another copy. Call and we can email/fax it to you, or you can come in and have us print out a copy. Problem solved!
Can I file a furniture protection plan claim online?
Please contact Customer Service by calling one of our store locations. At this time, we are not able to accept online protection plan claims.
Do you service La-Z-Boy products?
If the La-Z-Boy item was purchased at one of our stores, then we will service as long as it is under warranty. If it was not purchased at one of our store locations, we will not service these items.
Will you repair furniture that is out of warranty?
The Great American Home Store will repair items that are covered under a manufacturer warranty. We reserve the right to refuse repairs on furniture that is out of warranty or has had its warranty voided.
Who will service my furniture under warranty if I relocate?
Please contact the manufacturer who will be able to provide you intstructions for receiving service if you are outside of The Great American Home Store's service area. For obtaining service for your Montage protection plan outside our service area, contact Montage Furniture Services and they will connect you with a service contractor in your area. They can be reached at 1-800-686-5559.
I need to contact the manufacturer of my merchandise. What is their phone number?
You can visit the manufacturer's website, most of which are linked to our Brands page, or you can Contact Us.
I need to schedule a service call. Can I do that on this website?
No, we are unable to offer that option at this time.
Why do I have to purchase a mattress protector to get the 90 Night Comfort Guarantee?
In order to keep the integrity of our mattress products, a mattress protector prevents any damage in the event you do decide to return it. If you plan to keep the mattress, the mattress protector is yours as well!