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Problem with Item Received
Customer Support Info & Policies
I have a problem with my furniture. What do I do?
The Great American Home Store’s goal is to provide the best Customer Service experience to all our customers. Contact us and let us know what is going on. You can reach us over live chat, text, email, or by calling one of our stores.
There’s a problem with the furniture that was just delivered. Who do I call?
Us! Please call our Customer Service department immediately.
I'm missing the assembly instructions manual. Where can I get them?
If you are missing assembly instructions then it is because we did not receive one with the product's packaging. You can contact the manufacturer of the product you've purchased, and they'll likely be able to provide you with one.
The mattress I bought is not working out. Is there a way I can return or exchange it?
It can take time to get used to how your new mattress sleeps. Before we authorize an exchange, we ask that you have slept on your mattress for at least 30 days. If you are enrolled in the 90 Night Comfort Guarantee program, call your salesperson or Customer Service to reselect a mattress within 90 days.