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Problem with Item Received
Customer Support Info & Policies
I have a problem with my furniture. What do I do?
The Great American Home Store’s goal is to provide the best Customer Service experience to all our customers. Contact us and let us know what is going on. You can reach us over live chat, text, email, or by calling one of our stores.
I'm missing the assembly instructions manual. Where can I get them?
If you are missing assembly instructions then it is because we did not receive one with the product's packaging. You can contact the manufacturer of the product you've purchased, and they'll likely be able to provide you with one.
The mattress I bought is not working out. Is there a way I can return or exchange it?
It can take time to get used to how your new mattress sleeps. Before we authorize an exchange, we ask that you have slept on your mattress for at least 30 days. If you are enrolled in the 90 Night Comfort Guarantee program, call your salesperson or Customer Service to reselect a mattress within 90 days.
There’s a problem with the furniture that was just delivered. Who do I call?
Us! Please call our Customer Service department immediately.
How do I get replacement parts?
Please contact our Customer Service department. If the item is within its one year warranty and was not sold as a closeout or sold as-is, then there will be no charge for the part and the labor. If the item is outside of its one year warranty, there is a charge for The Great American Home Store to send a technician out to your home. If you picked up the merchandise originally, please return the merchandise to our store for service, or you can choose to have us send a technician to your home for
What do I do if my furniture is damaged?
Please contact Customer Service immediately after you notice damaged furniture.
Why is the fabric on my sofa fuzzy / balling up (i.e. what is fabric pilling?)
Closeup of Fabric Pilling This is a frequently asked about topic when shopping for furniture. Fabric pilling is not something to worry about when it comes to picking out your furniture. Pilling is a common materialization that occurs in many homes. Please note, this is not a fabric blemish, nor is it a flaw of the manufacturer. SO, WHAT CAUSES THE FABRIC TO PILL? The short answer is friction. When p
I can't get my adjustable base to move up or down.
Child Lock Deactivation Instructions