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Items, Checkout, & Payments
Can I order online?
Who should I contact if I have questions regarding my online order after I have made a purchase?
Please contact our online sales team at 1-800-260-4898, send us a live chat message, or text us at 662-301-7070.
In order to add items to my saved shopping cart, do I need to sign in?
No, you do not need to be signed in to save your shopping cart. However, there are benefits of creating an account, such as being able to save wish lists and shipping, payment and billing information.
Can I place an order over the phone?
Yes, we can help you place an order over the phone. Simply call one of our stores and ask to speak to a member of our sales staff who will help you complete your order.
Can I use my Wells Fargo or Synchrony account to make purchases online?
Will I get an order confirmation via email?
Yes, you will receive a confirmation email at the email address you provide during checkout.
Why is there no “Add to Cart” button next to the item I want to order?
If an item does not have an “Add to Cart” button, it is because it must either be purchased in store or special-ordered. Please Contact Us to purchase the item.
Can I save items in my shopping cart for purchase at a later date?
Yes, but if the item you have saved is in low stock, it may disappear before you can get back to it. Putting the item in your cart does not prevent others from buying it.
When I submit credit card information online, is it secure?
Yes. Our payment transactions are processed through a third-party processor called Authorize.net, similar to PayPal. Any transactions you submit are processed according to the highest level of industry security standards and are encrypted accordingly. You can view the Authorize.net Privacy Statement for more information.
What forms of payment do you accept for online purchases?
Currently, we are able to accept all major credit cards for online purchases. We are not able to accept other methods of payment at this time.
I want to order an item marked as “Custom Order,” but there is no “Add to Cart” button. How do I order it?
If an item does not have an “Add to Cart” button, it is because it must either be purchased in-store or special-ordered. Please Contact Us to purchase the item.
Can I buy online without setting up an account?
At this time, we do not allow guest purchases through our website. All purchases require setting up an account.
If I place an order online, can I continue to work with my in-store sales person?
Of course! We'll make sure they receive credit for your order.
Do you charge sales tax for online orders?
Yes, as of August 13th, 2019, we charge sales tax in all states. If you placed an order prior to this date and were not invoiced for sales tax, you are responsible for remitting any sales or use tax due to your state and local municipalities. For deliveries, tax is calculated based on the deliver-to address. For pickups, tax is calculated based on the pickup location.
Is my personal information such as Social Security number and Bank Account numbers encrypted for security purposes on your website?
Yes. Our payment transactions are processed through a third-party processor called Authorize.net, similar to PayPal. Any transactions you submit are processed according to the highest level of industry security standards and are encrypted accordingly.
When will I be charged for my online purchase?
Most online purchases will be processed within 24 hours. First, we will contact you to confirm your order and delivery/pick up arrangements. Once your order has been approved, we will capture your funds at that time. Depending on your bank or card issuer, it may take additional time for charges to hit your account.
Why isn't my coupon code working?
That's unusual. Contact Us to find out whether the current sale has ended or if the coupon code needs updating. Most coupon codes have exclusions and/or minimum purchase requirements. It's possible that your order may not qualify for the promo code you're using, so be sure to check the limitations and exclusions on the offer code.
Can I purchase rugs online?
Currently, we are not able to offer rug purchases online. All of our rugs are made to order and must be customized to your specifications in order to purchase. If you would like to purchase a rug, please Contact Us or visit one of our Home Store locations to begin customizing your own.
Can I use my store credit to make a purchase online?
Currently, we are not able to process orders online using store credit. These orders can be completed over the phone, however. Call 662-996-1000 after your sales associate has written your order and they can help you process this payment.
How can I make a change or cancel my online order?
Please contact our online sales team at 1-800-260-4898, send us a live chat or text 662-301-7070.
How do I order online?
Can I use my Great American gift card online to make a purchase?
At this time, we're unable to take orders online with gift cards. Please visit or call one of our stores to complete a purchase using a Great American gift card.
My promo code wasn't accepted or says it's invalid. Why?
There could be several reasons why a promo code is not working. Please read below for some possible explanations. Some promo codes have an expiration date. If you are attempting to use the promo code beyond it's expiration date, the site will not accept it. If you believe this is in error, please contact us. Some offers have exclusions, meaning they do not apply to certain items. A promo co