English (US)
Spanish
Go to website
Back
Articles on:
Purchasing Online
Items, Checkout, & Payments
Online Only Items
Is there a delivery fee for online only items?
Few readers
What is the return policy for Online Only items?
RETURN AND REFUND POLICY If you wish to return or get a refund because your item is damaged or defective, please fill out our Damaged or Defective Item Request form. If you wish to return your item and it is not damaged or defective, please fill out our Return Request Form. Our goal is always 100% customer satisfac
Few readers
Are Online Only items on display at Great American showrooms?
Few readers
Who do I contact for service on an Online Only item?
Few readers
Can I have Online Only items delivered or shipped anywhere?
Few readers
How will I know when my Online Only items have shipped?
Few readers
What are online only items?
Few readers
Can I purchase an Online Only item in a Great American store?
Few readers
Do I have to be home to receive delivery of an Online Only item(s)?
Few readers
Are Online Only items available for Pickup?
Few readers
What happens if the Online Only item I receive is damaged?
Few readers
What does the Free Shipping on Online Only items include? Does it include assembly?
Few readers
Show more articles
Why isn't my coupon code working?
That's unusual. Contact Us to find out whether the current sale has ended or if the coupon code needs updating. Most coupon codes have exclusions and/or minimum purchase requirements. It's possible that your order may not qualify for the promo code you're using, so be sure to check the limitations and exclusions on the offer code.
Some readers
What forms of payment do you accept for online purchases?
Currently, we are able to accept all major credit cards or Paypal payments. Please make your purchase in store for financing options.
Some readers
Can I save items in my shopping cart for purchase at a later date?
Yes, but if the item you have saved is in low stock, it may disappear before you can get back to it. Putting the item in your cart does not prevent others from buying it.
Some readers
Can I place an order over the phone?
Yes, we can help you place an order over the phone if you are an existing customer. Simply call one of our stores and ask to speak to a member of our sales staff who will help you complete your order. If you are new to shopping with us, please visit one of our locations, where we will be happy to help you find the perfect furniture for your home, or place your order online.
Some readers
Can I use my Wells Fargo account to make purchases online?
Some readers
In order to add items to my saved shopping cart, do I need to sign in?
No, you do not need to be signed in to save your shopping cart. However, there are benefits of creating an account, such as being able to save wish lists and shipping, payment and billing information.
Some readers
Why is there no “Add to Cart” button next to the item I want to order?
If an item does not have an “Add to Cart” button, it is because it is either out of stock or because it must be special ordered in store. Please Contact Us to purchase the item.
Some readers
When I submit credit card information online, is it secure?
Yes. Our payment transactions are processed through a third-party processor called Authorize.net and PayPal. Any transactions you submit are processed according to the highest level of industry security standards and are encrypted accordingly. You can view the Authorize.net and PayPal Privacy Statements for more information.
Some readers
Will I get an order confirmation via email?
Yes, you will receive a confirmation email at the email address you provide during checkout.
Some readers
Who should I contact if I have questions regarding my online order after I have made a purchase?
Please contact our online sales team at 1-800-260-4898, send us a live chat message, or text us at 662-301-7070.
Some readers
When will I be charged for my online purchase?
Some readers
Can I buy online without setting up an account?
Yes, you are able to use a guest account or a PayPal account to make online purchases, saving you time.
Some readers
Do you charge sales tax for online orders?
Yes, as of October 28th, 2021, we charge sales tax in TN, AR, and MS. If you placed an order prior to this date, or are not in one of the mentioned states, and were not invoiced for sales tax, you may be responsible for remitting any sales or use tax due to your state and local municipalities. For deliveries, tax is calculated based on the deliver-to address. For pickups, tax is calculated based on the pickup location.
Some readers
If I place an order online, can I continue to work with my in-store sales person?
Of course! We'll make sure they receive credit for your order.
Some readers
My promo code wasn't accepted or says it's invalid. Why?
There could be several reasons why a promo code is not working. Please read below for some possible explanations. Some promo codes have an expiration date. If you are attempting to use the promo code beyond it's expiration date, the site will not accept it. If you believe this is in error, please contact us. Some offers have exclusions, meaning they do not apply to certain items. A promo co
Some readers
Can I use my store credit to make a purchase online?
Currently, we are not able to process orders online using store credit. These orders can be completed over the phone, however. Call 662-996-1000 after your sales associate has written your order and they can help you process this payment.
Some readers
Is my personal information such as Social Security number and Bank Account numbers encrypted for security purposes on your website?
We do not use Social Security number for online transactions, but yes, all your personal information is encrypted during checkout. Our payment transactions are processed through a third-party processor called Authorize.net and PayPal. Any transactions you submit are processed according to the highest level of industry security standards and are encrypted accordingly.
Some readers
Can I purchase rugs online?
Currently, we are not able to offer rug purchases online. Most rugs are made to order and must be customized to your specifications in order to purchase. If you would like to purchase a rug, please visit one of our Home Store locations to begin customizing your own.
Some readers
How can I make a change or cancel my online order?
CANCELLATION POLICY Please submit all Cancellation requests via our Cancellation Request Form. In-Store Items Orders for items carried in-store can be cancelled up to 48 hours prior to the delivery date. Please fill out our Cancellation Request Form to request to cancel your order. Online Only Items Orders will be pro
Some readers
Can I use my Great American gift card online to make a purchase?
At this time, we're unable to take orders online with gift cards. Please visit or call one of our stores to complete a purchase using a Great American gift card.
Some readers
Why did I get an email, call, or text message from NoFraud after my online order?
Few readers
Can I use my Great American card online?
At this time, we are not able to accept Great American cards or other forms of financing online. We will be happy to assist you in making your purchase in store!
Few readers
Can I set my delivery date when I purchase online?
You will not be able to request or schedule your delivery date during your online check out. However, we will contact you once your order is processed to schedule your firm delivery date. We are not able to offer specific time periods but our delivery service will text you the day before your delivery with a 3 hour narrowed down window.
Few readers
Can I change the delivery address for my online order?
No. Once your online order has been placed, we are not able to change the delivery address.
Few readers
What do I do if I need to make a change to my order before I receive it?
If you made your purchase online, please contact us through our online chat or send us a text at 662-301-7070.
Few readers
Can I use 2 different payment methods online?
Few readers
How long do I have to pick up my online purchase?
Once our web team has let you know via email that your online order is ready for pick up, you have 30 days to pick it up from your preferred warehouse location. Orders will automatically be canceled and refunded to your online payment method after 30 days if not picked up. If your purchase was financed, the contract will be voided after 30 days if your order has not been picked up.
Few readers
