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Returns, Refunds, & Guarantees
What is Great American’s return policy? Will I receive a full credit?
As the only store in the Memphis-area to offer a 72-Hour Happiness Guarantee, you may return items within 72 hours of delivery or pick up in its original condition. For mattress and bedding items, the 90 Night Comfort Guarantee applies instead. For items under the 72-Hour Happiness Guarantee, a full refund will be applied less any applicable delivery or pick up fees. We cannot give refunds or take returns on any opened bedding, however. For f
What does the “72 Hour Happiness Guarantee” mean?
The 72 Hour Happiness Guarantee is our commitment to making sure that we have met or exceeded your expectations. It means that if for any reason you are not happy with your purchase after its delivery, simply let us know within 72 hours of your delivery and you can return it for a full refund less any delivery/pickup fees, if applicable. Note that this does not apply to mattress and bedding items. No other furniture retailer in the Mid-South offers this kind of guarantee. It is another way we tr
I've decided I don't like my item now that it's in my home. What can I do?
Items may be returned within 3 days of delivery or pick-up in its original condition as part of our 72 Hour Happiness Guarantee. For mattress and bedding items, the 90 Night Comfort Guarantee applies instead.
The mattress I purchased isn't working out. Can I return it for a full refund?
For mattress and bedding items, the 90 Night Comfort Guarantee applies. If you purchased one of our Pure Care mattress protectors with a Beautyrest, Sealy, Spink & Co., Stearns & Foster, or TEMPUR-Pedic mattress set, you're covered under our 90 Night Comfort Guarantee.
I didn't get the discount on my online order I should have. How can I get refunded?
Please contact Customer Support at your local home store to address this issue. You can also send us a live chat message.
I purchased something and now it’s on sale in this week’s ad. Can I get credit for the difference of sale price?
Yes, we will honor the sale price in this situation. Contact your local Home Store to get that discount you deserve.